Reviews
I recently took my 122 year old sewing machine into the store. Elaine serviced it and spent time with me showing me how to use it perfectly. Her skills and knowledge is outstanding and she was so lovely and patient. I now have a lovely vintage sewing machine that runs smoothly thanks to Elaine. Superb customer service, brilliant … can’t rate highly enough. Thank you!
A few weeks ago, I asked about overlockers. I knew I needed one to progress my sewing but didn’t know where to start. This lovely group offered me soooo much advice and recommendations. I also had Elaine Taylor contact me - wow, what a star. She works at Hobkirks with decades of experience and teaching. An hour and a half from me but it was worth the travel as I’ve been underwhelmed by some of the places closer to home (little advice and support beyond selling). Elaine even changed her day off to suit my visit. I ended up buying a Juki. I’m going to love using this machine. Thank you everyone and a special thanks to Elaine
I have a very old Singer machine which I use rarely for heavy-duty car hoods etc. All other suppliers (who claimed to be experts) were unable to help me. Gordon was able to identify (from my limited knowledge) what needles I needed, and also found some needle screws for me. His guidance on how to time my needle to the bobbin was the key to getting my machine working correctly again! An outstanding service. Thank you Gordon and Hobkirks.
What amazing customer service! I placed my first order with them because they had a fantastic sale and I wanted some relatively expensive interfacings. The day after placing my order online I had a telephone message and an email explaining that one item wasn't in stock and what my preference was. The following day my whole order arrived and the missing item the day after that with no extra postage. I will definitely be using Hobkirk's again. Thank you :-)
I just want to say what a privilege it is to deal with a company that believes that the customer is essential, I ordered items that I received in less than twenty-four hours, which was utterly incredible, Gordon the man with enormous expertise answered all my questions without trying to force me to purchase things I didn't need, a practice that has become prevalent over the last 2/3 decades. The experience was a pleasure and I cannot recommend this company highly enough, for me it's a no-brainer that I shall do business with them again.
I just want to say thank you for a great service. I ordered an Olivia Petite dress form from you recently, and not only was I thrilled to pay such a good price, my order was despatched very quickly which I received the next day. I’m thrilled with purchase from you, and I would definitely recommend Hobkirks, thank you.
Thank you for all your help yesterday, 1st August, I traveled to the shop to buy an overlocker, I thought probably a Juki, I have a Juki sewing machine which I think is amazing, Tatiana was so helpful and knowledgeable, I decided to buy a Babylock enlighten, I’m thrilled with my purchase, she was able to answer all my questions, there were a lot!
I’d also like to thank Steph for her help when I phoned for information on Saturday 30th July,
Previously I’ve phoned the shop with queries about my sewing machine, Linda and Elaine have been so helpful as well. I can’t recommend this shop and the fantastic staff enough, you’ve made my sewing journey so much easier, imagine an over ambitious learner, and have had plenty of support from the lovely ladies in this shop. Thank you
We recieved our Ricoma EM1010 last week and have just completed our first order on the machine. Just wanted to let you know everything went smoothly and wanted to thank Lewis Aspden for coming down and training me on the machine. He was very professional and explained everything in a clear and concise way. Appreciate all the help and when we need any other machinery as we expand, we’ll be coming straight back to you guys. Thanks a lot.
The service I received from the lovely ladies was impeccable. I cannot recommend them enough. From the phone calls with experience and guidance I received was absolutely brilliant. Thank you ladies.