Reviews

9th Jun 2018, 19:23

Gayle

Excellent customer service. Unfortunately FedEx decided to leave my order on the doorstep the day we had torrential downpours. One phone call to Hobkirks and a replacement was sent with no quibbles. Thank you Gordon.

1st Jun 2018, 14:12

Carolyn

I have just received my embroidery machine and I am blown away! The machine is fantastic and the extras you get are fab! Excellent customer service after having an awful experience with another company. Highly recommended, thank you very much!

30th May 2018, 17:19

Nargis

I dropped off my poorly embroidery machine yesterday morning and wasn’t expecting it back so soon. To say I was ecstatic when I received a call to say it was ready THE SAME DAY would be a major understatement. The staff were professional, extremely helpful and super efficient. I’ve used these guys for YEARS and this is why, they NEVER let you down. Thank you

21st May 2018, 09:20

Maureen

Got my first machine from here 30+ years ago and it was still going strong but I fancied a treat. Hobkirks gave me great service and a good trade in. I bought a new sewing machine and overlocker. Elaine was very helpful and I am sure I will get good after sales service and help if needed. The big car park is a bonus and you could spend hours here (and money). Looking forward to my next visit.

20th Apr 2018, 18:44

Geri

Many thanks for sending the fabric which arrived this morning. I look forward to receiving the cloth guide for my janome overlocker in the next week or so. Thank you for your prompt customer service.

22nd Mar 2018, 11:20

Fiona

I have had a great relationship with this company, in particular Marcus and Steph who were involved in the negotiations of a new overlocker. I can’t fault Babylock although if I had an issue I found the staff aim to resolve any issues promptly.

I took a trip from Scotland today and was grateful for the ample parking to the rear of the building. While I was only there a short time, I was given the warmest of welcomes with a cup of coffee.

There is a fantastic museum above the main store, and I was given a tour and history by Peter Hobkirk with some machines dating back to the mid-1800’s. They are all lovingly on display. I’ve never seen anything like it and believe it is not to be missed.

These days machines are a considered purchase and it makes sense to acquaint yourself with the sales and servicing staff, have a demonstration and pick up some accessories, fabric or thread. Hobkirks have it all with a variety of choice. You’ll not be disappointed as I have found their after -sales care is just as sincere. Let’s face it, you will have a machine for a long time so deal with a company who make the experience a pleasure.

14th Mar 2018, 17:18

Sally

Just a quick thank you for the recent order received from you, your next day delivery was on time and the quality of the material was excellent, l will have no hesitation to order from you again.

3rd Mar 2018, 12:06

Maggie

I am highly impressed with both your goods and your service. My order was placed just before 9,00 pm on Thursday 1st March and the lovely fabric was delivered this morning, Saturday 3rd March, despite all the adverse weather conditions.

I shall be placing another order with you very soon - and won't hesitate to recommend you to my sewing friends.

15th Feb 2018, 10:15

Barbara

Thank you for the prompt delivery of my order. I will use you again many times.

10th Feb 2018, 09:42

Gillian

Just recently purchased an overlocker and new sewing machine from Hobkirks.
I received excellent service.
Elaine gave me time to practice on both the machines - she was very knowledgable and the lesson was invaluable.
I loved looking around the shop too - they had a superb array of machines on display; and some lovely fabrics at competitive prices in the sale.
Would highly recommend.
Thank you to Elaine and Hobkirks . I will return