I ordered fabric online from Hobkirk. Great selection and easy to order quantity needed. I then received a call from Elaine, apologising that there wasn't enough of the original fabric, did I want to change it? Happy to! Mistakes like that happen and didn't take away much from my experience. Fabric now received, really happy with the speed of delivery and the quality of the fabric. Extra big thank you for Elaine, who was outstanding in her customer service.

Excellent company. Very helpful, knowledgable, and they want to make sure you get the most out of your machine. Great follow up support, so if you're a newbie or a complete beginner, these guys will make sure you don't feel like you've only got YouTube to turn to.

I really hope I wrote down Elaine's name correctly and I haven't got the wrong person! This lady was incredible. I had no idea what I needed, or what I was buying as it was a surprise gift for my mother. Elaine was without doubt the most helpful person I have ever dealt with, over the phone. She explained this whole product to me and hit every question I had written down before I even asked her. The item shipped the same day, and I think arrived the next, after having a conversation about needing to get it in time for a birthday! Support this business - they really care.

Excellent service and friendly staff. Ordered a part for my vintage Singer sewing machine with Gordon on Friday, and he had it stock for me on Saturday. Thank you very much!

Thanks so very much for your excellent customer service via Marcus yesterday. I met Marcus and he upgraded me from the machine i had on order to one that was in stock! It is brilliant!! Thanks so very much x Carol x

Online order, prompt delivery. Hobkirks are a very special sewing service and business. Thank you

Hobkirk sewing machine’s customer service has been brilliant for me. My first sewing machine was faulty. They replaced it immediately and were very helpful. I am totally delighted with their service and my new sewing machine.

Over& above the machine, I have to say Hobkirks have been brilliant. Answered patiently any questions I had (Mark that's you ) & David& young man brought machine on time& with everything I ordered . David was fantastic spent as long as I needed to feel at ease with machine, covered everything I needed to know made sure I changed the feet&had a play with machine . This is an amazing machine. Its my first industrial walking foot machine, however I knew exactly what I needed a machine to do/ have& it does not disappoint. Its got great build quality, fantastic flawless stitching, simple to use. I thought I'd feel as though machine was intimidating but it's control lable, smooth& quiet, I LOVE LOVE LOVE it

Would like to thank the friendly team at the Blackburn store. Marcus & Linda (& the other lady.) Had a problem with a pair of scissors, Marcus dealt with the situation like a gentleman!

I cannot praise Hobkirks enough when purchasing my Brother XR37NT Sewing machine. I ordered it online one night, I had a call from the shop the very next day advising me it was being shipped out that day and I received it the very next day in Sunderland! I really appreciated the personal touch of ringing me. I would certainly recommend using Hobkirks and hopefully, one day, I may even be able to visit the shop and thank them in person xx